Terms and Conditions

Terms and Conditions

These Terms and Conditions govern the relationship between players and AlterSpin Casino. By registering an account or using any part of the platform, players agree to the terms set out below. Canadian players are encouraged to read this document in full before depositing or claiming any promotional offer.

Eligibility and Account Registration

To register an account at AlterSpin Casino, players must:

• Be at least 18 years of age or the legal gambling age in their province, whichever is higher
• Reside in a jurisdiction where online gambling is not prohibited by local law
• Register using accurate and truthful personal information
• Hold only one account per person, household, device, and IP address

Multiple accounts held by the same individual will result in the closure of all associated accounts and the forfeiture of any balances or bonuses linked to those accounts. Identity verification documents will be requested before the first withdrawal and at any time the casino deems necessary for compliance purposes.

Account Security

Players are responsible for maintaining the confidentiality of their login credentials. AlterSpin Casino will never request your password via email, live chat, or phone. Any suspicious activity on your account should be reported to customer support immediately at [email protected]. The casino reserves the right to suspend or close accounts where unauthorized access is suspected.

Deposits and Withdrawals

Deposits

All deposits must be made using payment methods registered in the player’s own name. Third-party funding is strictly prohibited. Minimum and maximum deposit limits vary by payment method and are displayed in the cashier section at the time of transaction.

Withdrawals

Withdrawal requests are processed after successful completion of identity verification. Standard processing times apply per payment method:

The casino reserves the right to request additional verification documents before processing withdrawal requests above C$5,000.

Bonus Terms and Wagering Requirements

All promotional bonuses are subject to the following general conditions unless otherwise stated in the specific offer:

• Bonuses are available to eligible new or existing players only
• Wagering requirements must be completed within the specified validity period
• Maximum bet while a bonus is active: C$5 per spin or hand
• Slots contribute 100% toward wagering requirements; most table games contribute 10%
• Bonus funds cannot be withdrawn until wagering requirements are fully met
• AlterSpin Casino reserves the right to amend, suspend, or withdraw any promotional offer at any time
• Players found to be abusing bonus offers, including through coordinated wagering or arbitrage strategies, will have bonuses voided and may have their accounts restricted

Responsible Gaming Policy

AlterSpin Casino is committed to promoting responsible gambling. The following tools are available to all registered players:

• Deposit limits: Set daily, weekly, or monthly deposit caps through the account dashboard
• Loss limits: Restrict the maximum loss within a defined period
• Session time reminders: Receive alerts after a set duration of play
• Cooling-off periods: Take a short break from the platform ranging from 24 hours to 6 weeks
• Self-exclusion: Permanently or temporarily close access to your account

For external support, Canadian players can contact ConnexOntario at 1-866-531-2600 or reach the casino support team at [email protected].

Fair Play and Prohibited Activities

The following activities are prohibited and may result in account suspension, balance forfeiture, and reporting to relevant authorities:

• Use of automated software, bots, or scripts
• Collusion with other players in multiplayer games
• Exploiting software errors or malfunctions
• Attempting to launder funds through the casino platform
• Providing false identity information during registration or verification

All games use certified random number generators audited by independent testing agencies. Outcomes are verifiably random and not influenced by bet size, account activity, or any other player-specific factor.

Privacy and Data Handling

AlterSpin Casino collects and processes personal data in accordance with applicable Canadian privacy legislation. Player information is used solely for account management, identity verification, legal compliance, and improving the gaming experience. Data is never sold to third parties. Players may request a copy of their personal data or its deletion by contacting [email protected].

Governing Law

These Terms and Conditions are governed by the applicable laws of the jurisdiction under which AlterSpin Casino is licensed. Any dispute arising from the use of the platform that cannot be resolved through the casino’s internal complaints procedure may be referred to the relevant regulatory authority or independent dispute resolution body.

Amendments

AlterSpin Casino reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or platform notification. Continued use of the casino following any such notice constitutes acceptance of the revised terms. Players who do not agree with updated terms should cease use of the platform and withdraw any remaining balance.

Contact Information

For questions related to these terms, account issues, or responsible gaming support, contact the AlterSpin Casino support team at [email protected] or use the live chat function available on the platform. Problem gambling support is available 24/7 through ConnexOntario at 1-866-531-2600.